Terms of use - Flux3d

Flux3D Terms of Use

Last updated: 29 July 2025

These Terms of Use (“Terms”) govern your access to and use of the Flux3D website (https://flux3d.ai) and services. By using our site, requesting a quote or creating an account, you agree to be bound by these Terms. If you do not accept these Terms, do not use our services.

1. About Flux3D

Flux3D is a 3D‑asset creation service operated by ScansMatter B.V., a company registered in the Netherlands. We use artificial intelligence (AI) tools alongside experienced artists to produce 3D models and other digital assets. The site allows you to request a quote, review our portfolio, accept quotes, access a client dashboard, communicate with us and pay for services. Finished models belong to you, and we do not use them for AI training.

2. Eligibility

You may use our services only if you are at least 18 years old and legally capable of entering into a contract. If you use our services on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms.

3. Quote requests and orders

Submitting a quote request – The pricing calculator provides a rough estimate; the final quote may vary. To prepare your quote we ask for details such as your name, contact information and project requirements.
Receiving and accepting a quote – We aim to send you a final quote within hours, but it may take up to 24-48 hours. If you accept the quote, an account will be created so you can review progress, communicate with us and pay for the service. Acceptance constitutes a binding contract for the services described.
Upfront payment – Because artists work on your asset, we require upfront payment. We accept Visa, credit card and PayPal via our payment gateway. If the AI fails to produce adequate quality, we will offer a refund or work with you to find an alternative solution.
Revisions and additional work – We accommodate reasonable feedback during production. However, once a model is fully completed, additional changes may incur an additional fee.

4. Your account

If you create an account, you must provide accurate information, choose a strong password and keep your credentials confidential. You are responsible for all activity under your account. Notify us immediately if you suspect unauthorized use. We may suspend or terminate your account if we believe it is being used in breach of these Terms.

5. Use of the service

You agree to use our services only for lawful purposes and in accordance with these Terms. In particular, you agree not to:

Provide false information or misrepresent your affiliation with any person or organization.
Upload or transmit any content that you do not have the right to use, including materials that infringe intellectual‑property rights, contain personal data of third parties without their consent, or violate any law.
Upload malware or otherwise attempt to disrupt or damage our systems.
Reverse engineer, decompile or attempt to extract the source code of our software or AI models.
Use our services to create harmful, illegal or offensive content.

6. Intellectual‑property rights

Your materials – You warrant that you own or have permission to use all materials you provide to us. You grant us a non‑exclusive license to use, reproduce, modify and distribute your materials solely for the purpose of providing our services.
Output – Upon full payment, ownership of the final 3D models and assets we produce transfers to you. We do not use your models for AI training. We may request permission to showcase completed work in our portfolio; you are free to refuse.
Our technology – We and our licensors retain all rights to the AI tools, software, workflows and other intellectual property used to provide the services. Except for the output described above, you receive no license to our underlying technology.

7. Delivery and acceptance

We will deliver the finished asset via your dashboard or another method agreed in writing. You should review the asset promptly. If you believe the asset does not meet the agreed specification, you must notify us within seven days of delivery. We will work with you to address any issues, but we reserve the right to charge additional fees for significant changes.

8. Cancellations and refunds

If you cancel your order before we begin production, we will refund any payments made. Once production has started, refunds are offered only if we are unable to deliver a model that meets the agreed specification or if the AI fails to produce adequate quality. In that case we may issue a partial or full refund or offer to use traditional 3D workflows instead. After delivery and acceptance, we do not offer refunds.

9. Disclaimer of warranties

We work with experienced artists and strive to deliver high‑quality results. Nevertheless, AI‑generated content may have limitations, and the final result may not exactly match your concept. Our services are provided “as is” and “as available.” We do not warrant that the services will meet your exact requirements, be error‑free or uninterrupted. To the maximum extent permitted by law, we exclude all warranties, whether express or implied.

10. Limitation of liability

To the extent permitted by law, our total liability to you for any claims arising out of or relating to the services is limited to the amount you paid us for the relevant order. We are not liable for any indirect, consequential or special damages, including lost profits, business interruption or loss of data. Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud or other liability that cannot be excluded under Dutch law.

11. Indemnification

You agree to indemnify and hold harmless Flux3D/ScansMatter B.V. and its directors, employees and partners from any claims, damages or expenses arising from your misuse of the services, your breach of these Terms or your infringement of any third‑party rights.

12. Suspension and termination

We may suspend or terminate your access to the services immediately upon written notice if you materially breach these Terms or use the services in a way that could cause harm to us or to third parties. On termination, your right to use the services will cease, but sections that by their nature should survive (e.g., intellectual‑property provisions, limitation of liability) will remain in effect.

13. Governing law and jurisdiction

These Terms and any disputes arising out of or relating to them are governed by the laws of the Netherlands. Unless mandatory law provides otherwise, any disputes will be submitted to the competent courts of the Netherlands. This does not affect your statutory rights as a consumer.

14. Changes to these Terms

We may update these Terms from time to time to reflect changes to our services or legal requirements. The latest version will be posted on our website with the “Last updated” date. By continuing to use the services after the update, you agree to the revised Terms. If you do not agree, you should stop using the services and close your account.